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Customer Support Consultant German

The main focus of the role is providing pre-sales, post-sales, technical and order management support to customers during standard business hours

Our customer is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming the financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, they are experts in reengineering process.

Requirements

The main focus of the role is providing pre-sales, post-sales, technical and order management support to customers during standard business hours. your main tasks will be:

  • Use of the CRM tool;
  • Pre-sales and post-sales support;
  • Shipping and returns procedure inquiries;
  • Tax and payment terms inquiries;
  • Product use, technical and warranty support;
  • Order status and tracking inquiries;
  • Order entry and follow up on our internal order management system;
  • Submitting special price/volume requests;
  • Work with channel sales teams

Qualifications

  • Excellent German and good English language skills
  • Strong PC and Mac technical skills (hardware, software, and operating systems)
  • Good communication and soft skills
  • Benefits
  • Fun and fast-paced work environment
  • Competitive salary
  • Top-notch training
  • Promote-from-within advancement opportunities
  • Employee recognition programs
  • Team building and social activities
  • participation in voluntary work, charity causes, etc.
  • Buddy system for new hires
  • Relocation packages

Excellent social benefits package including:

  • Additional Health Insurance;
  • Life Insurance;
  • Food Vouchers;
  • Gift Vouchers;
  • Transportation Allowance

Location

Sofia, Bulgaria

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Sofia, Bulgaria


1000 Sofia Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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