facebook tracking

Customer Service Specialist Swiss/German and French

Using leading edge diagnostic tools, you will help guide our owners in solving problems with their machines.

Company profile

Our client is a world leader in design and engineering who transform every category they enter with radical and iconic reinventions that work, perform and look very different.

Job description

  • Using leading edge diagnostic tools, you will help guide our owners in solving problems with their machines
  • Where it's a more serious problem, you will book field engineer visits and arrange to send spare parts to owners for self-fix repairs
  • Use a range of tools to interact with owners on email and social media platforms - at the same time developing great skills that will help boost your career as new media becomes more and more common place
  • You ́ll be on the lookout for opportunities to talk with owners about new and exciting products that are regularly launched into the market. And you will be able to earn commission when you achieve realistic targets

Requirements

  • Working proficiency in English (for internal training)
  • Excellent communication skills
  • Excellent negotiation skills
  • Problem solving
  • Sense of responsibility

Our ideal candidate is

  • Passionate about travel and world class customer service
  • High level of both written and spoken English. You should be comfortable talking and attending team briefings in English – you will not deal with English calls.
  • A natural team player - we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our
  • customers Available to attend a full-time (3 weeks) paid training.
  • Good keyboard skills and an understanding of MS Office will really help you get up to speed quickly.

Our offer

  • Contract: Obra y Servicio
  • Working Hours – Mon - Fri (08:00-20:00); Weekends (08:00-18:00) 2 Weekends off / month
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training & languages classes (both Spanish & English Lessons)
  • Internal promotions (Lead Agent, Team Leader, Trainer, Quality coach, Admin Assistant)
  • Corporate discounts at local bars, cafes & restaurants
  • Internal employee incentives
  • Located in the heart of Sagrada Familia with excellent transport links

Location

Barcelona

Apply for this job
Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Barcelona, Spain


08002 Barcelona Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


Teamtailor

Applicant tracking system by Teamtailor