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Customer Experience Specialist – German

Leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers.

Company profile

Our customer is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. They are part of Booking Holdings.

Their network includes more than 1,000,000 accommodations worldwide. The multinational staff of over 4,000 professionals, located throughout the world, provides a first-rate reservation service in 40 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

Job description

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Requirements

  • MUST have advanced command of spoken and written German & English language (level C1 or higher according to The Common European Framework )
  • At least 2 years of working experience in the related field is required.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality

Benefits

  • Permanent contract (40 hours per week)
  • 5-day work week
  • Competitive salary
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment: multinational
  • Dress code: smart casual
  • Strategic office location

Additional Benefits:

Shift allowance 10-12% monthly (in case working 2 weeks assigned PM shift monthly)
Working on public holiday offer rate x2
Social medical plan
4 weeks annual leave
Staff discounts (hotel booking, coffee bars, Gym membership)
Annual salary increment

Location

Budapest (HU)

Usually responds within 2 hours

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Job categories

Budapest, Hungary

1013 Budapest Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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