For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.
In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.
Inbound communication – all questions from existing clients:
Further follow up of the client’s case, obtaining additional information or providing solution based on the case
Call back the client in case of request for additional information.
PC skills (experience with working with computer systems)
Very good written skills (good structure, extended vocabulary)
Good logical and analytical thinking
Work from home (Greece)