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Customer Support Specialist German

Our Client is a global company with offices across the World that offers the most comprehensive portfolio in the Travel/Transport industry

Company profile

Our Client is a global company with offices across the World that offers the most comprehensive portfolio in the Travel/Transport industry. Supported by a multi-platform, our client offers a quick and easy way to look, compare and book between all available offers, and find the best solution.

Job description

  • Meeting and exceeding Customer needs and discovering the best solution
  • Identify and provide effective solutions for any issues
  • Providing outstanding Customer service at all times
  • Providing Support in their native language but also for our English-speaking customers on all channels
  • Processing of bookings within the booking system of the company
  • Communicating with Operators around the globe to process customer bookings
  • Proactively identify opportunities when dealing with all client queries

Requirements

  • Customer Service experience (at least 1 year in a call centre or helpdesk position)
  • IT skills from the previous role would be beneficial
  • Experience to deal with demanding customers/ complaint handling
  • A good communicator with excellent verbal and written use of their native and English language
  • Good time management skills and organized with attention to details

Benefits

  • Starting schedule from 1 pm to 10 pm (Sunday to Thursday)
  • Competitive salary (14 monthly payments per year)
  • Language bonus (14 monthly payments per year)
  • Monthly performance bonus
  • Monthly meal allowance
  • Relocation Package
  • Great office location with easy access by public transport
  • Recognition program for referral friends
  • On-site kitchen, fresh fruit twice per week, and vending machines with employee discount
  • Private Healthcare + Dental insurance (after 6 months)
  • English speaking Doctor on site
  • Paid Training
  • Career Opportunities

Location

Lisbon (Portugal)

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Job categories

Lisbon, Portugal


1150-234 Lisbon Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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