Our customer, a leader in the travel industry, is looking for a Dutch travel agent. Our customer excels in offering exciting experiences to people looking to go away on a short break. As a travel agent customer rely on your expertise to make their trip as great as possible!

Tasks

• Establish a strong relationship with each client that hires our services, through the different channels: telephone, email, and social networks.

• Attend to clients and manage their needs, demands, and/or clarifications that may arise: Reservations and assistance on the web; Modifications; Cancellations and Resolution of incidents.

• Responding to customer queries in order to improve procedures and customer satisfaction.

• Assume the objectives set by the company (sales, quality, productivity) and follow the procedures established.

Requirements

• You speak Dutch on a native level with a good command of French or Spanish

• Team spirit and open mindset.

• Positive and motivated (to help deal with some tricky customer problems).

• Service vocation: achievement orientation and rigor.

• Dynamism, proactive and resolute profile.

• Simplicity and communication skills (towards the different teams in the company, the customers, and our suppliers)

Benefits

• Ticket restaurant (5€/day worked).

• Private Health Insurance package.

• Personal Discount on the customer's services.

• Free coffee and tea and fruit

• Young and multicultural environment.

Location

Barcelona (Spain) (hybrid 3 days at office and 2 days at home)