Dutch Customer Service Experience
You will support our client´s business customers from our contact center in Lisbon, Portugal. You will help travelers find, plan and book their flight and/or hotel, ensuring a worry-free and efficient
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You will support our client´s business customers from our contact center in Lisbon, Portugal. You will help travelers find, plan and book their flight and/or hotel, ensuring a worry-free and efficient travel experience.
Your responsibilities:
- Answer incoming calls and/or make outbound calls corresponding with customers currently travelling or interested in purchasing/researching travel by following standard scripts and procedures.
- Greet and converse with the customers in a courteous, friendly and professional way.
- Effectively turn customer inquiries into sales.
- Utilize appropriate selling techniques to meet revenue and close rate goals.
- Research travel rates, destinations, options and packages for customers.
- Read the provided scripts verbatim while maintaining sales and quality standards.
- Accurately answer general travel and site related questions.
- Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
- Accurately track and report call types and service issues.
- Promote and sell customer´s products or services.
- Solicit sale of new or additional services.
- Process calls or Shared Service process to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
- Meet or exceed quality standards.
Our ideal candidate is
- Passionate about travel and world class customer service
- A natural team player - we believe in supporting and developing our people,
- Someone who loves to give and receive fantastic customer service - we want you to treat every call or email as an opportunity to delight our customers
- Required skills
- Fluent in Dutch
- Working proficiency in English
- Excellent communication skills
- Problem solving
- Sense of responsibility
Benefits
- Excellent benefits package
- Multilingual and excellent work environment to provide the customer service
- Extensive training
- Languages classes (for international candidates)
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links
- Job categories
- Callcenter
- Locations
- Lisbon, Portugal
- Employment level
- Support Workers
- Language
- Dutch
Lisbon, Portugal
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
About Recruit4Work SL
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Dutch Customer Service Experience
You will support our client´s business customers from our contact center in Lisbon, Portugal. You will help travelers find, plan and book their flight and/or hotel, ensuring a worry-free and efficient
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