Danish Customer Support
We usually respond within 2 hours
As an advisor you are responsible for handling of technical customer contacts for a variety of products mainly inbound via different communication canals. You must give information in a practical and clear manner. You also answer questions concerning specific procedures and services.
Responsibilities
- In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Requirements
- Native level speaker of Danish
- Fluent in English
- A strong technical affinity, experience in technical field is a plus
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
What do we offer?
Our customer is an international company, and the customers are well-known brands. The office is located in the heart of Benalmadena-Malaga, and you will experience a professional work environment in brand new offices, with room for good teamwork and social activities. They also offer:
- Spanish contract with its beneficial goods
- Professional challenges within the insurance industry
- Training in sales techniques and expertise
- Competitive wages
- Performance bonus
- Private medical insurance
- Stable contract and position
- Attractive work environment
- Opportunity to be a part of an international and multinational company
- Real opportunity to grow within the company
- Relocation package
- Fully paid training
Location
Benalmadena, Málaga (Spain)
- Locations
- Benalmádena (Malaga - Spain)
- Language
- English, Danish
Benalmádena (Malaga - Spain)
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
About Recruit4.work
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Danish Customer Support
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