Swedish Team Leader
As a Team Leader, you will be responsible for all team projects and initiatives.
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As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide excellent service.
You will be part of an innovative project a world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
Responsibilities
As a Team Leader, you will:
- Supervise, monitor, and develop a team of Customer Advisors.
- Closely monitor the SLA’s and KPI’s of the project.
- Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
- Create an inspiring team environment with an open communication culture
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
Your Profile
- Proficiency in Swedish (C2)
- Fluency in English (B2/C1)
- At least on 1 year of previous experience in Team Management (mandatory)
- In-depth knowledge of performance metrics (KPI’s)
- Good IT skills, especially in MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- For non-EU residents, it is mandatory to have a valid work permit.
What do we offer?
- Competitive base salary according to experience
- Meal allowance paid in voucher card
- Transportation allowance
- Performance-based bonus
- Private Health Insurance with a dental care plan
- Continuous development and career growth opportunities on a local and global level
- Relocation package: shared accommodation and flight reimbursement
Additional Benefits
- Work with adventurous people from over 15 nationalities.
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
Location
Lisbon (Portugal)
- Job categories
- Management
- Locations
- Lisbon, Portugal
- Language
- English, Swedish
Lisbon, Portugal
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
About Recruit4.work
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Swedish Team Leader
As a Team Leader, you will be responsible for all team projects and initiatives.
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