Finnish Customer Support Agent - Streaming Services
This project is a support line for one of these services - the best-loved video streaming website in the world.
We usually respond within 2 hours
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.
Your day to day
- Answering customers’ queries via phone, e-mail or chat, identifying the client’s problem; troubleshooting them to find the solution; documenting each action you take; and categorizing cases and possible bugs, so that engineering team to address them as a bunch
- Provide general and technical support to customers who use any of paid products (Premium, Music, super chat, super stickers, movies and shows OR channel memberships)
- Escalate complex problems according to defined procedures.
Your profile
- Good communication skills, both verbal and oral
- Experience at Customer Support role at least 12 months
- Proactive attitude and strong team-spirit
- Excellent native level written and spoken communication skills in the language of support (Italian)
- Be organized and able to manage time and tasks efficiently
- Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only customers’ emotions, but also being able to empathize with the client’s case
We offer
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- New office facilities in a convenient location in Lisbon
- Training & development opportunities
- Competitive salary & relocation allowance and assistance*
- Free fruit, coffee, tea and water and a lot more!
Location
Work From Home (Portugal)
- Job categories
- Callcenter
- Locations
- Lisbon, Portugal
- Remote status
- Fully Remote
- Language
- English, Finish
Lisbon, Portugal
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
About Recruit4.work
Job seekers
Looking for work? Please view our open vacancies and apply directly, If you have further questions please fill in the following form and we’ll get in touch as soon as possible.
Companies
Interested in hearing more from our services? Please take a look at this page or fill in the form below and we will get in contact with you as soon as possible.
Finnish Customer Support Agent - Streaming Services
This project is a support line for one of these services - the best-loved video streaming website in the world.
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