German + Greek Customer Service Specialist - Medical Assistance
Do you want to join a growing team? An interesting and varied job is waiting for you in our Customer Service Center in Barcelona.
We usually respond within 2 hours
Do you want to join a growing team? An interesting and varied job is waiting for you in our Customer Service Center in Barcelona. Calls for help of our customer's members and customers, when traveling abroad, are received here.
Do you have passion for people? You will offer remote assistance, mediating and organizing any required medical assistance. Provide information over the phone, share your know-how and experience while taking care of the members and insured clients in need and keep calm in any call situation.
You have an interest and ability to learn as well as the ability to understand medical issues and express them in a layman ́s way.
Your day to day
- Respond to incoming calls, take data, advice and inform members and clients
- Perform outbound contacts to mediate or organize, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
- Support and collaborate in the medical cost containment process
- Back Office activities
- Participate to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
- Support in case of in-house projects
Your profile
- You are fluent in German, Greek and English
- You bring willingness for flexible shift working (public holidays, weekends)
- You enjoy the contact with people, have strong communication skills and empathy
- You are comfortable in conflict resolution
- You are a team-player and demonstrate good organizational and prioritization skills
- You are open to learn in continuing training opportunities
We offer
- Employment on a long term perspective
- Permanent Full Time Contract (or Part Time Contract)
- 39h/week in rotating shifts between 7am and 11 pm from Monday to Sunday
- Entry Salary 22.000 € gross/year
- + Meal Voucher in value of 1.100 €/year
- + Variable Plus for worked Sunday, Bank-Holiday and Special Bank-Holiday
- + Variable Multi-Skill Plus of up to 20% of yearly gross salary for applied skills (languages, services)
- + Yearly voluntary Bonus of up to 70% of monthly salary based on group objectives
- Additional Benefits:
- EAP Employee Assistance Program
- Language Classes
- Twice yearly Employee-Events
- Unlimited Coffee, Tea and Water
- Free Parking Spaces
- Hybrid Working Program – eligible after learning phase
- Open minded and employee-oriented working environment
- Structured and paid training for the duration of a couple of weeks
Varied activity, ongoing training and development - Casual Dress Code
Location
El Prat de Llobregat (Barcelona) - Spain
- Locations
- Barcelona, Spain
- Language
- German
Barcelona, Spain
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
About Recruit4.work
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German + Greek Customer Service Specialist - Medical Assistance
Do you want to join a growing team? An interesting and varied job is waiting for you in our Customer Service Center in Barcelona.
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