As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide excellent service.
You will be part of an innovative project a world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Team Leader, you will:
- Supervise, monitor, and develop a team of Customer Advisors.
- Closely monitor the SLA’s and KPI’s of the project.
- Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
- Create an inspiring team environment with an open communication culture
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
- Proficiency in German (C2)
- Fluency in English (B2/C1)
- At least on 1 year of previous experience in Team Management (mandatory)
- In-depth knowledge of performance metrics (KPI’s)
- Good IT skills, especially in MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- For non-EU residents, it is mandatory to have a valid work permit.
What do we offer?
- Competitive base salary according to experience
- Meal allowance paid in voucher card
- Transportation allowance
- Performance-based bonus
- Private Health Insurance with a dental care plan
- Continuous development and career growth opportunities on a local and global level
- Relocation package: shared accommodation and flight reimbursement
- Work with adventurous people from over 15 nationalities.
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.