Dutch Team leader
We usually respond within 2 hours
Are you a strong communicator, passionate about people and experienced within a call center environment? Would you like to work with an international team, based in sunny Barcelona? Are you focused on customer experience and delivering qualitative services? This is your chance, because our customer is looking for go-getters to guide and develop a team of Customer Service Agents for a growing activity within the financial sector!
As Customer Care Team Leader, your responsibilities include:
Managing your project in terms of staffing, quality, and employee satisfaction
Quality optimization through check-ins, one-on-ones and coaching
Reaching Service Level Agreements and KPI’s in accordance with client agreements
Collecting information and building report on operational and quality performance for Senior Management on a regular basis
Planning and organizing work through peaks and lows, anticipating obstacles
Develop and support the team of Agents in terms of knowledge and tools to reach team objectives
Ensure a good working atmosphere
Maintain structural communication with HR and senior management in relation to employee needs, absences and on-boarding/exit procedures.
Profile
Good communicator
Strong analytical skills
Concern for quality and accuracy
Result-oriented approach
The ability to consolidate input from both the team and the partner
Pro-active attitude
A people-first approach with the ability to guide and coach agents
Our ideal candidate is
Native Dutch or Flemish
Good level of English
Bachelor’s degree or equal through experience
At least 2 years’ experience in an operational customer service environment
The ability to manage teams in a fast-changing environment
Relevant experience in a Team Leader role (preferably in a call center environment) is a must
Benefits
An attractive fixed salary
bonus after 3 months.
One month of free housing (For candidates who live in distant cities or come from abroad.)
Possibility of advance payment on salary.
A permanent contract after your trial period.
Full social package (pension and all other benefits...)
Medical insurance.
Location
Rabat (Morocco)
- Job categories
- Callcenter
- Locations
- Rabat, Morocco
- Employment type
- Full-time
- Language
- English, Dutch, Flemish
Rabat, Morocco
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
About Recruit4.work
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Dutch Team leader
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