Dutch Customer Service Representative - logistics
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers.
We usually respond within 2 hours
Founded in 1907 as a messenger company our client has grown into a multi-billion-dollar corporation. They have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, they manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.
You will support our client as Customer Service Representative, by helping customers over the telephone and via email, with any queries they may have about products or services and also dealing with complaints. It is about providing the best customer experience possible:
- Answer inbound calls from customers
- Processing pick up orders
- Providing shipping information and quotations
- Tracing packages and requesting proof of delivery
- Assisting customer’s needs by ordering supplies, issuing messages and complaints
- Effective use of systems and functions
- Accurate and legible completion of relevant paperwork and forms
- Adhere to processes and procedures
Our ideal candidate is
A natural team player - we believe in supporting and developing our people,
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers.
Required skills
- Fluent in Dutch
- Working proficiency in English
- Excellent communication skills
- Problem solving
- Sense of responsibility
Benefits
- Excellent benefits package
- Multilingual and excellent work environment to provide the customer service
- Extensive training
- Languages classes (for international candidates)
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links
Location
Lisbon, Portugal
- Job categories
- Callcenter
- Locations
- Lisbon, Portugal
- Language
- Dutch
Lisbon, Portugal
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
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Dutch Customer Service Representative - logistics
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers.
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