Our customer is the leading webshop in The Netherlands and Belgium for books, toys and electronics. It's one of the strongest retail brands in the BeNeLux.
You will be part of a team, ensuring a competent and friendly customer service experience over the phone and via e-mail. Part of your daily activities will be:
- Listen to customers’ questions and concerns, and provide answers and solutions;
- Troubleshooting regarding orders, deliveries, payments and returns;
- Point of contact for external sellers;
- Provide information about digital products;
- Escalation and rerouting of issues to other departments.
Our ideal candidate is
- A natural team player
- Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
- Fluent in Dutch - no other languages needed!
- Excellent communication skills
- Problem solving
- Sense of responsibility
- Excellent benefits package
- Multilingual and excellent work environment
- Extensive training
- Languages classes
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links