French Customer Advisor - Pet food
Our client is the largest European pet food company with over 1400 stores. As a Customer Advisor, you will be the first point of contact of customers to directly attend their inquiries.
We usually respond within a day
Our client is the largest European pet food company with over 1400 stores in 12 European countries. As a Customer Advisor, you will be the first point of contact of customers to directly attend their inquiries.
Responsibilities
- Assist clients via inbound calls in the sales process by answering inquiries regarding their purchase orders and attending potential requests.
- Managing customer’s expectations regarding the products and shipping deadlines.
- Prepare, maintain, and review purchasing files.
- Confer with customers by email, chat, or inbound calls to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.
Your Profile
- Native or Proficient French and fluent English (minimum level B2)
- Excellent communication skills coupled with empathy and team spirit
- Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
- Previous experience in Customer Service or Sales is a plus
- For non-EU residents, it is mandatory to have a valid work permit
What do we offer?
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance
- Health insurance with a dental plan (after 6 months contract)
- Availability to work from home temporarily
- Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.
Additional Benefits
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon- Portugal.
- Job categories
- Callcenter
- Locations
- Lisbon, Portugal
- Language
- French
Lisbon, Portugal
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
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French Customer Advisor - Pet food
Our client is the largest European pet food company with over 1400 stores. As a Customer Advisor, you will be the first point of contact of customers to directly attend their inquiries.
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