German Customer Service - Travel industry
Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone, e-mail and chat, to the German market.
We usually respond within a day
Job description
Our customer is one of the most prestigious and well-known hotel brands in the world. Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone, e-mail and chat, as well as providing an industry-leading reservation experience to the German market and in support to the UK market. Part of your daily activities will be:
- Providing a professional voice reservation experience by handling contacts via phone and other mediums in German and English, to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;
- Providing a seamless customer experience through effective use of systems information and tools;
- Answering questions regarding prices, hotel details, reservation or payment conditions;
- Assisting guests with all questions relating to “pre”, “in” or “post travel” concerns;
- Seeking opportunities to improve individual and team performance, by helping your team members keeping motivated and deliver on goals;
Our ideal candidate
- Passionate about travel and world class customer service
- A natural team player - we believe in supporting and developing our people,
- Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Required skills
- Fluent in German
- Working proficiency in English
- Excellent communication skills
- Problem solving
- Sense of responsibility
Benefits
- Excellent benefits package
- Multilingual and excellent work environment
- Extensive training
- Languages classes
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links
Location
Lisbon, Portugal
- Job categories
- Callcenter
- Locations
- Lisbon, Portugal
- Language
- German
Lisbon, Portugal
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
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German Customer Service - Travel industry
Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone, e-mail and chat, to the German market.
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