German Customer Delight Representative
Together with your colleagues you form a team of world class customer advisors to help your business customers.
We usually respond within a day
Job description
Our client is an American online social media platform, one of the most recognisable companies there is. Become part of one of the most successful companies today! Together with your colleagues you form a team of world class customer advisors to help your business customers:
- Processing inquiries by new and existing customers (small and medium-sized companies) by phone, email and live chat;
- Advice, training and support for the customer before and after the independent purchase of Services;
- Identify potential improvement opportunities;
- Analysis of trends and customer portfolios in order to be able to offer suitable, individual solutions;
- Use of various tools (MX Excel, Salesforce);
- Regular evaluation and processing of customer feedback on advertising solutions and products to be able to continuously improve.
- Please note that for this position, both good German and English, in oral and written form is required.
Our ideal candidate is
- A natural team player
- Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Required skills
- Fluent in German
- Working proficiency in English
- Excellent communication skills
- Problem solving
- Sense of responsibility
Benefits
- Excellent benefits package
- Multilingual and excellent work environment
- Extensive training
- Languages classes
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links
Location
Lisbon, Portugal
- Job categories
- Callcenter
- Locations
- Lisbon, Portugal
- Language
- German
Lisbon, Portugal
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.
Recruit4.work is such a company.
About Recruit4.work
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German Customer Delight Representative
Together with your colleagues you form a team of world class customer advisors to help your business customers.
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