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Dutch customer service - E-commerce

For one of the biggest webshops in the Netherlands we are looking for customer service agents. You will be part of a team, ensuring a competent and friendly customer service experience over the phone. Part of your daily activities will be:

  • Listen to customers’ questions and concerns, and provide answers and solutions;
  • Troubleshooting regarding orders, deliveries, payments and returns;
  • Point of contact for external sellers;
  • Provide information about digital products;
  • Escalation and rerouting of issues to other departments.

Our ideal candidate is

  • A natural team player - we believe in supporting and developing our people, 
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers 

Required skills

  • Fluent in Dutch or Flemish
  • Working proficiency in English 
  • Excellent communication skills

Benefits

  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training 
  • Adaptation to Greek Culture and Greek language Courses, 
  • Internal employee incentives
  • Located in an amazing office in Greece with excellent transport links
  • Excellent relocation package with a great support system for non local hires
  • Extra Private Health insurance 
  • Enjoy life in Greece, there are loads of social & sports events

Location

Remote / work from home  - but you must be based in Greece

Additional information

  • Remote status

    Fully remote

  • Language

    Dutch

We usually respond within 2 hours

Or, know someone who would be a perfect fit? Let them know!

Job categories

43820 Calafell Directions +34937370972 View page

Athens, Greece

105 52 Athens Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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