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Career menu

Dutch Customer Service Agent - Lifestyle goods

Callcenter · Lisbon, Portugal

You will be supporting the customer by providing exceptional customer service via phone and e-mail.
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We usually respond within a day

Job description

Our customer is a multinational cigarette and tobacco manufacturing company with products sold in over 180 countries. 
You will be supporting the customer by providing exceptional customer service via phone and e-mail. You will assist customers by responding to queries related to store locations, services, general inquiries, policies and assist with order placement while complying with all company policies, procedures and directives. Also, you will be responsible for customer satisfaction surveys. Part of your daily activities will be:

    • Listening to customers’ questions and concerns and providing the best possible answers and solutions;
    • Troubleshooting regarding orders, deliveries, payments and returns;
    • Answering customers’ queries by phone or e-mail;
    • Escalating and rerouting the necessary matters and issues to other departments.

Our ideal candidate is

    • A natural team player
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in Dutch
    • Working proficiency in English
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment
    • Extensive training
    • Languages classes
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Additional information

  • Language

    Dutch

Apply for this job
We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!

Contact

the Recruit4work team

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Lisbon, Portugal

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Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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