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Dutch Customer Service agent - Printing

The agent must be able to handle a wide range of requests (reservation, complaints and technical problems) through telephone, mail and chat.

Our customer sold its publishing firms in 1985. The company's product lines included copiers, printers, digital print production presses, and the software and systems support required for document production. In the 1990s they developed digital photocopiers.

The customer service agents’ mission is to assist customers in solving their problems, to provide accurate information and to promote the products and brand of the company. They are looking for candidates with a professional and positive attitude.

The agent must be able to handle a wide range of requests (reservation, complaints and technical problems) through telephone, mail and chat.

Your role

 

  • Deliver a personalized approach
  • Provide good call and email management
  • Escalate calls to the relevant departments
  • Deal effectively with objections issued by the client
  • Know, master and communicate the procedures, the products' specifications and the legal obligations
  • Embody and promote the brand's image
  • Work on improving your own performance
  • Upsell using sales techniques .

 

Profile

 

  • Proficiency in Dutch, written and spoken + English
  • Previous experience in a customer-oriented environment would be beneficial
  • A motivated and enthusiastic person.
  • Proven skills in interpersonal communication
  • Very good analytical skills combined with active listening
  • Ability to use the telephone and office system.
  • Self-organizing ability and ability to plan work in order of priority.
  • A customer-oriented attitude
  • Ability to work easily in a structured environment.
  • To be able to communicate simply and effectively.
  • Have a flexible attitude to adapt to different customer profiles

 

Benefits

 

  • Monthly performance incentives;
  • Great office location with easy access by public transport
  • Paid training
  • Continuous training and development

 

Location

Rabat, Morocco

Additional information

  • Language

    Dutch

We usually respond within 2 hours

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Job categories

Rabat, Morocco

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Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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