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German Customer Service Representative

Listening to customers’ questions and concerns, providing the best possible answers and solutions

Our Customer

In 1996, a small division within Microsoft launched an online travel booking site, giving consumers a revolutionary new way to research and book travel. Since that time, they evolved into the world’s leading online travel company, with a portfolio that includes some of the world’s most notable travel brands. 

Together with your colleagues, you will be part of a team ensuring a competent and friendly customer service experience over the phone and via e-mail. Part of your daily activities will be:

  • Escalating and rerouting the necessary matters and issues to other departments.
  • Providing information about fashion products;
  • Troubleshooting regarding orders, deliveries, payments, and returns;
  • Listening to customers’ questions and concerns, providing the best possible answers and solutions;

Our ideal candidate is

  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
  • A natural team player - we believe in supporting and developing our people,

Required skills

  • Sense of responsibility
  • Problem-solving
  • Excellent communication skills
  • Working proficiency in English
  • Fluent in German

Benefits

  • Located in an amazing office in Lisbon with excellent transport links
  • Internal employee incentives
  • Languages classes (for international candidates)
  • Extensive training
  • Multilingual and excellent work environment to provide the customer service
  • Excellent benefits package

Location

Lisbon, Portugal

Additional information

  • Language

    German

We usually respond within 2 hours

Or, know someone who would be a perfect fit? Let them know!

Job categories

Lisbon, Portugal

1150-234 Lisbon Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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