Dutch CED Partner Advocate Specialist

The CED Partner Advocate: Specialist is responsible for being the first point for contact for partner

queries and obsessing over their needs while delivering a world-class engagement experience and

resolving their issues quickly and completely.

• • Act as “business advisor” and evangelize areas of next logical practice that are appropriate for the partner’s needs and business model;
  • • Manage Inbound phone requests/orders and other activities from Microsoft customers in a timely manner;
  • • Ability to provide options and outline features of product and services to gain and keep a customer;
  • • Build long-term business relationships between Microsoft and business companies through a mixture of inbound phone/email activities.
  • • Demonstrate an understanding of primary competitor services and technologies and articulates the competitive advantages of Microsoft's solution or service;

Our ideal candidate is

• • A natural team player - we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• • Fluent in Dutch
  • C1 level of English
  • Excellent communication skills
  • Problem-solving
  • Sense of responsibility

Benefits

• • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Languages classes (for international candidates)
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal