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IYO Support and Development Officer

For an exiting new assignment we are looking for a IYO Support and Development Officer to start ASAP in Turin.

As the local IYO Support and Development Officer you will act as a local SPOC. You will:

  • collect demands from business and presents them to the analysts
  • provide feedback and statistics on the support activities
  • provide first local support
  • build a community capable to respond
  • plan and facilitate KT sessions
  • document functionalities for the support team in India
  • keep in contact with internal resources
  • sit together with the local key users

On a daily basis you will:

  • gather business requirements as needed.
  • collaborate with business users and facilitate implementation of new or improved processes and functionalities.
  • analyze and complete available technical documentation on local enhancements and changes.
  • develop knowledge and capability of the support team in handling incidents and requests by running KT sessions.
  • conduct in-depth tests sessions for modified and new functionalities, documenting and analyzing results.
  • interact with the support team, identifying and documenting system issues using ERP solution.
  • interact with the application development staff and coordinate implementation of enhancements.
  • assist users and answer questions with minimal supervision.

Knowledge/Experience

  • ERP experience in the logistic and distribution area.
  • RPG – RPGLE programming capabilities.
  • iSeries knowledge.
  • Fluent Italian and English language.

Personality Requirements

  • Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:
  • highly developed communication skills
  • ability to work under pressure and with changing priorities
  • highly developed project and stakeholder management skills
  • ability to keep track of documentation during the course of projects

Mandatory requirements

  • 5+ years of experience in the relevant fields.
  • Fluency in Italian and English
  • This is a freelance position. We are looking for freelancers that are able to start ASAP.

Location

Turin (Italy)

We usually respond within 2 hours

Or, know someone who would be a perfect fit? Let them know!

Job categories

Turin (Italy)

10123 Turin Directions

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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