Our customer
A world-leading augmented hospitality group offering unique and meaningful experiences in almost 4,800 hotels, resorts, and residences across 100 countries. With an unrivalled portfolio of brands, they has been providing hospitality savoir-faire for more than 50 years.
You will be part of a team, ensuring a competent and friendly customer service experience by current and future channels such as phone, via Email, Webform, Social Media and LiveChat/Instant Messaging. In your day to day you will provide service to all Loyalty and Pre-Stay requests and assist clients issues related to:
- To their customer accounts obtaining loyalty points and their use;
- To their existing bookings date changes, adding a traveler, extras service etc.;
- At their future bookings assist the client with his search, advise him, guide him by identifying its needs
- You will help to establish and maintain effective collaboration with partners.
Our ideal candidate is
- Passionate about travel and world class customer service
- A natural team player - we believe in supporting and developing our people,
- Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Required skills
- Fluent in German
- Working proficiency in English
- Excellent communication skills
- Problem solving
- Sense of responsibility
Benefits
- Excellent benefits package
- Multilingual and excellent work environment to provide the customer service
- Extensive training
- Languages classes (for international candidates)
- Internal employee incentives
- Located in an amazing office in Lisbon with excellent transport links
Location
Lisbon, Portugal
