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French Technical Support Advisor - Domestic appliances

As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .

As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .

Responsibilities

  • Responsible to follow the direction of management and provide feedback
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Ability to assist users with after-Sales, General Inquiries, and technical support issues via phone/email (as assigned)
  • Ensure excellent customer satisfaction
  • Respond to inbound customer requests, document relevant case information

Your Profile

  • For non-EU residents, it is mandatory to have a valid work permit
  • Previous experience in Customer Service or Sales is a plus
  • Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
  • Excellent communication skills coupled with empathy and team spirit
  • Native or Proficient (C2) French and fluent English (minimum level B2)

What do we offer?

  • Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.
  • Availability to work from home temporarily
  • Health insurance with a dental plan (after 6 months contract)
  • Competitive wages (14 monthly payments per year)

Additional Benefits

  • New and modern office located where the action is: Lisbon- Portugal.
  • We promote inter-company mobility to work at any of our sites around the world.
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • Work with adventurous people from over 15 nationalities

Location

Lisbon (Portugal)

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Job categories

Lisbon, Portugal

1150-234 Lisbon Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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