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Customer Success Specialist

For a new team we are looking for an enthusiastic and proactive customer success specialist that is the link between the customer, planning and production.

Our client is a leading family business in the design, development and production of high quality carpets that are delivered all over the world. The customer is king and a lot is invested in sustainable product development with the latest techniques. After more than 100 years of being active in this industry, you can find our customer's products in the following market segments: automotive industry, exhibition sector, residential projects and landscape.

A new product line for modular floor covering has been launched for the international contract market. A completely new production line and its own sales team have been hired for this. For this team we are looking for an enthusiastic and proactive customer success specialist.

In this position you will support the field service and ensure a customer-oriented approach and efficient handling of the order flow. You will be responsible for serving customers in the Dutch, English, Scandinavian and Southern European markets and you will have direct contact and cooperation with the Sales Managers who are active in these countries. You are an important link between the Sales, Planning, Production and customers departments, so excellent social and communication skills are necessary.

Your profile

  • You are structured, accurate and commercial;
  • You have a good command of the English language in word and writing, in addition, French is an advantage;
  • You can keep an overview, plan and organize. You understand better than anyone that communication and quality delivery are important;
  • You have excellent analytical, organizational and administrative skills;
  • You love challenges and you excel in multi-tasking;
  • You are customer-oriented, a real team player and proactive;
  • You have at least a completed MBO education (in the direction of commerce or demonstrable work experience in a similar industry);

What we offer

  • You are an active part of a dynamic, professional working environment and you will work together with down-to-earth, loyal colleagues.
  • You will work in a high-performing family business with short communication lines.

In addition, you can count on an excellent package of primary and secondary employment conditions;

  • a competitive salary,
  • 25 vacation days,
  • year-end bonus,
  • 38 hour working week
  • permanent employment.

Location

Genemuiden (The Netherlands)

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Job categories

Genemuiden, the Netherlands

8281 Genemuiden Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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