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Service and Sales Team Leader - web hosting

If you are a tech savvy, creative, outgoing professional, and your willing to roll up your sleeves to get things done in a fast-paced, rapidly changing environment, we have the perfect job for you!

If you are a tech savvy, creative, outgoing professional, and your willing to roll up your sleeves to get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Our new business partner powers the world's largest cloud platform to registrar internet domains and provides web hosting solutions for 18 million customers worldwide. Our objective is to build a “best in the class” customer service & sales team to assist business owners through-out Europe.

What you’ll do

As a Service & Sales Team Leader, you will be key to our new business partners success, as you will lead a team of highly skilled Customer Ambassadors and be held responsible for their performance and satisfaction at all times. You will report directly to the Operational Account Manager and work with your fellow team leaders to further improve overall performance without losing sight of your teams KPIs. You will oversee the preparation of service and sales forecasts, develop new opportunities and translate data into concrete actions, analyze reports, identify trends and ensure planning, KPI’s and employee satisfaction targets are achieved at individual and team level.

  • Manage a Inbound Customer Ambassadors team ensuring that service and sales KPIs are met consistently.
  • Term planning / forecast preparation.
  • Design thinking in terms of new developments and opportunities.
  • Delegation of tasks and set deadlines.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics to perform outstanding results.
  • Identify individual improvements and “Coach, Coach, Coach”.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Develops strategies to promote team member adherence to company regulations and performance goals.
  • Ensure that your teams satisfaction levels are always met no matter what!

REQUIREMENTS 

  • BA/BS degree or equivalent practical experience.
  • +2 years of experience in sales.
  • Proven managerial experience in a sales environment.
  • Excellent people & communication skills.
  • Native level of German
  • Advanced level of English.
  • Strong presentation, analytical and problem-solving skills.
  • An ongoing desire to learn and develop.
  • Comprehension – Ability to clearly understand and respond appropriately to the problem statements.
  • Ability to maintain and manage active engagement during communications.
  • Capable of managing communication flow and direction.
  • Knowledge on internet connectivity and troubleshooting.
  • Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla.
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome).
  • Excellent research skills with proficiency in the usage of ‘search’ function.
  • Adaptability to change in schedule and skill set as prescribed by Service Delivery.
  • Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities.
  • Goal orientated with a focus on learning and continuous improvement.
  • Fluent in discovering customer pain points and needs.
  • Capable of effectively handling customer objections and driving value add in solutions offered.
  • Capable of effectively utilizing product benefits to drive customer desire to buy.
  • Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value.
  • Effective time management and strong focus on schedule adherence and/or attendance 5.

More importantly, this is the place for you if you value teamwork, are customer oriented and enjoy fearlessly working and living passionately.

Benefits

  • A permanent presence of coaching figures & leaders who will facilitate your personal and professional development
  • Employment with the world's largest CX services
  • Excellent & Modern work environment, social arrangements and personal development
  • Monthly salary with performance-based bonus
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
  • Monday to Friday, 39h per week
  • Long Term Contract
  • Access to  development programs

Location

Barcelona (Spain)

Usually responds within 2 hours

Or, know someone who would be a perfect fit? Let them know!

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Office Recruit4.work

43820 Calafell Directions info@recruit4.work +34937370972 View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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