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German Customer Service Representatives - Travel Industry

For one of the biggest hotel groups we are looking for a customer service representative. In this position you will help customers with finding, planning and booking their hotel.

Our customer

Our client has over 6,400 hotels and is one of the largest hotel groups in the world. In Europe they represent almost 500 hotels in Germany, Italy, Switzerland, Austria, Hungary, Czech Republic and Turkey. With more than 28 million members worldwide, it is one of the fastest growing rewards programs in the hotel industry.

In this position you will help customers with finding, planning and booking their hotel. Part of your daily activities will be:

    • Customer advice on the selection and booking of hotels;
    • Creation of suitable offers based on the wishes and needs of the traveler, and subsequent direct booking;
    • Acceptance of complaints and appropriate active treatment of the same;
    • Professional management of booking changes, adjustments and any other Customer concerns.
    • Please note that for this position, both good German and English, in oral and written form is required.
    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Our ideal candidate is

    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in German
    • C1 level of English 
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Additional information

  • Language

    German

We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!

Job categories

Lisbon, Portugal

1150-234 Lisbon Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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