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German Customer Service Agent - Streaming Service

The ideal candidate is curious, innovative and motivated by the idea of being part of a highly qualified team that provides a high quality service to clients and future clients.

Our customer

Our client is an American company that provides TV service over Internet. With over 50 million subscribers in more than 40 countries they are attending more than one billion hours of movies, TV series and original productions per month. They revolutionized the way of watching television and movies around the world. We seek dynamic communicators, driven by fun and by new technologies.

The ideal candidate is curious, innovative and motivated by the idea of being part of a highly qualified team that provides a high quality service to clients and future clients. Receiving inbound calls from interested potential customers. Part of your daily activities will be:

    • Listening to customers’ questions and concerns, providing the best possible answers and solutions;
    • Help customers with their accounts, internet browser issues and billing;
    • Communicate information related to products and services to customers;
    • Escalating and rerouting the necessary matters and issues to other departments.

Our ideal candidate is

    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in German
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal

Additional information

  • Language

    German

We usually respond within a day

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Job categories

Lisbon, Portugal

1150-234 Lisbon Directions View page

Why work with us?

Recruit4.Work was built on four core values, and they are as relevant today as the day we began: honesty and clarity, proactivity, long-term relationships, and knowledge.

  • Honesty and clarity

    We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.

  • Proactivity

    We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo

  • Long-term relationships

    We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.

  • Knowledge

    We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.

Recruit4.work

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.

Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?

A company specialized in recruitment and selection will take those aspects seriously in the profile. 

Recruit4.work is such a company.


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