Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Porto and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬

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Do you love helping people, speaking multiple languages, and working with smart tech? Join a fast-growing team that’s changing how small businesses accept payments!

We’ve created a simple device that lets entrepreneurs take card payments anywhere, just by using their smartphone. We believe in fair pricing, easy setup, and supporting small merchants—because everyone deserves a chance to grow.

As a Customer Support Specialist, you’ll support customers in Italian by answering questions and helping them use our payment products.

Your Tasks

• 💬 Support customers via phone, email, chat, and social media
• 💡 Help merchants with their products, services, and account questions
• 🤝 Work closely with other teams like Sales and Marketing
• 🔁 Suggest ways to make our customer service better and smoother
• 🧾 Document cases and feedback clearly

What We’re Looking For

• 🌍 You speak Italian fluently and have a good level of English
• 📱 You’re confident using smartphones, tablets, and computers
• 😄 You’re friendly, patient, and love talking to people
• 🧩 You’re curious, like solving problems, and don’t give up easily
• 🧘 You stay calm and organized, even when it gets busy
• 🎯 You care deeply about making customers happy
• 📞 Experience in a contact center or support team is a plus

What We Offer

• 🚀 New and modern office.
• 📚 Full training to help you succeed.
• 🏡 Relocation support (if applicable).
• 🌍 We promote inter-company mobility to work at any of our sites around the world.
• 🏥 Private health insurance, free after six months
• 💶 Competitive wages (14 monthly payments per year) + bonus

Location

Porto - Remote, Portugal