Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.

🌟 Ready to take your career to sunny Madrid? ☀️

We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience 💬✨

💼 Responsiblities

• 📞Answer incoming calls and emails from customers, partners, and suppliers.

• 📲Provide advice, guidance, and solutions for customer queries and incidents.

• 🤝Keep customers informed about coverage, claim status, and resolutions.

• 🛠️Make follow-up calls on claims and collections.

• 💰Apply cross-selling and retention techniques where applicable.

• 💻Record all relevant data accurately in our systems.

🧠 Skills & Abilities

• Customer-oriented and empathetic 💙

• Excellent communication (verbal & written)

• Results-driven and proactive 🚀

• Strong problem-solving and analytical skills

• Active listening and adaptability

• Tolerance to stress and perseverance 💪

✅ Requirements

• 🗣️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus

• 👉🏻1 year in customer service preferred

• 💬 Strong communicator – verbal & written

• 💻 Basic computer skills (MS Office)

• 💪 Detail-oriented, adaptable & stress-resistant

• 🤗 Great listener, problem-solver & multitasker

• 🌟Customer-first attitude

🎓 Education & Technical Skills

• Secondary Education 🎓

• Telephone excellence ☎️

• Complaint handling and customer communication 💬

• Active listening and computer literacy 👂🏻

🎁 What we offer

• 💻 100% remote or hybrid setup (if you live in Madrid)

• 💰 Competitive salary + performance bonuses

• 🍽️ Meal vouchers

• 🌴 26 + 7 vacation days per year

• 💡 All equipment provided (laptop, headset, HDMI/USB adapter)

• 🏥 Private health insurance after 1 year

• 🎓 Ongoing training and wellbeing activities

• 🛡️ Free employee policy + support programs

📍 Location

100% Remote (or hybrid if based in Madrid)

#remote #customerservice #madrid #french