For a new project, for a leader in the online payment industry, we are looking for customer service agents. As a customer service agent you will provide our customers with top class support (both technical and administrational), via telephone, chat and email.

• You will assist customers with installations and new settings of their payment terminals
• troubleshoot reported issues
• you will be responsible for maintaining a good customer relationship.

Profile

• High proficiency French with a high command of the English language (other languages are a plus).
• Call centre experience is an added value, but not required;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate is

• Excellent oral, written and interpersonal communication skills are important;
• Has a positive attitude towards changes. 
• Is a  real team player with strong listening skills. 
• And you are a service minded person with the ability to handle conflicts in a constructive manner;
• Disciplined and accurate;
• Patient;
• Reliable.

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus 
• Employee benefits such as meal card, transport card and private insurance
• Free fruit and drinking water
• Growth opportunities

Location

Barcelona, Spain