Want to start working abroad? Portugal is the place for you! Portugal has a lot to offer on personal and professional level. With its rich culture and history there is a lot to experience in Portugal. Visit the beautiful castles, watch towers and statues from Portugal’s history. Experience a ride on the famous tram 28 and try the famous Pastel de Belém or Pastel de Nata. You can experience all of this while working in an international environment. We can offer you a job in an international company within a strong unified team. Want to start this new adventure take a look at this job position!

As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .

Responsibilities

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with after-Sales, General Inquiries, and technical support issues via phone/email (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Responsible to follow the direction of management and provide feedback

Your Profile

• Native French and fluent English (minimum level B2)
• Excellent communication skills coupled with empathy and team spirit
• Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
• Previous experience in Customer Service or Sales is a plus
• For non-EU residents, it is mandatory to have a valid work permit

What do we offer?

• Competitive wages (14 monthly payments per year)
• Health insurance with a dental plan (after 6 months contract)
• Availability to work from home temporarily
• Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.

Additional Benefits

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Lisbon- Portugal.

Location

Lisbon, Portugal