Spanish Seller Support Representative in Lisbon
Ready to empower sellers and build your career in the vibrant world of eCommerce? Apply now and take your next career step in Lisbon! 🌍✨
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🌞 Join Us in Beautiful Lisbon as a Seller Support Representative!
Imagine starting your day with sunshine, pastel de nata, and ocean views 🌊, welcome to Lisbon! Known for its warm weather, rich culture, and vibrant lifestyle, Lisbon is not only one of Europe's most charming cities, but also a growing hub for tech and customer support talent. And now, you can be part of it!
We're looking for a Seller's Customer Support Representative to join a dynamic team supporting one of the world’s most exciting social commerce platforms. You’ll play a key role in helping sellers thrive — guiding, educating, and empowering them every step of the way.
💼 Your Tasks
As a Seller Support Representative, you’ll be the go-to expert for sellers on the platform. Your mission? To help them grow, succeed, and feel confident in every interaction.
- ✅ Assist sellers with technical platform questions (listings, payments, dashboards)
- ✅ Clarify operational procedures around shipping, returns, policies & compliance
- ✅ Educate sellers on best practices and platform tools to boost performance
- ✅ Make outbound calls to offer personalized support and business insights
- ✅ Analyze seller performance and recommend strategies to increase their success
- ✅ Resolve concerns and complaints with empathy, professionalism, and speed
- ✅ Collaborate with internal teams (tech, logistics, policy) to offer seamless support
⭐ What We’re Looking For
- 🗣️ Spanish: C2 level (native-like fluency)
- 🗣️ English: B2 level (comfortable communication)
- ✔️ At least 1 year of experience in customer service, telesales, account management or customer success
- ✔️ A commercial mindset and ability to influence sellers' success
- ✔️ Empathy and calmness when handling time-sensitive or sensitive concerns
- ✔️ Excellent communication skills — written and spoken
- ✔️ Goal-driven — with a proven track record of meeting support or sales KPIs
- ✔️ Comfortable using CRM platforms (like Salesforce or Zendesk), Excel or Google Sheets
- ✔️ A solid understanding of eCommerce and online marketplaces is a big plus
🌟 Why You’ll Love It
- 📍 Work in the heart of sunny Lisbon
- 🤝 Support inspiring entrepreneurs and growing online businesses
- 🚀 Be part of an international, fast-growing environment
- 📚 Access to training and development opportunities
- 💡 Work with cutting-edge tools and modern platforms
- 🎉 Enjoy a positive, supportive work culture — and lots of team fun!
Location
Lisbon, Portugal
- Departamento
- Social Media
- Ubicaciones
- Lisbon
- Tipo de empleo
- Tiempo completo
- Nivel de empleo
- Auxiliares
- Accommodation available
- Yes
- Language
- English, Spanish
- Make an appointment with our recruiter
- https://calendly.com/candidatecoordinators/meeting-candidate-coordinator?month=2024-09
Lisbon
¿Por qué trabajar con nosotros?
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Honestidad y claridad
Nos aseguramos de que estos valores sean la base de nuestra interacción con todos; clientes, candidatos, proveedores y entre nosotros.
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Proactividad
Somos creativos y orientados a soluciones, no dependemos de métodos existentes. Somos flexibles, estamos abiertos al cambio y cuestionamos constantemente el status quo.
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Relaciones a largo plazo
Desarrollamos relaciones con el objetivo de formar asociaciones exitosas y sostenibles a largo plazo que sean de beneficio mutuo