Live Your Best Life in Sunny Barcelona! 🌞🌊

Imagine finishing your workday and heading straight to the beach or exploring the vibrant tapas bars of the Gothic Quarter! 🏖️ From the iconic architecture of Gaudí to the non-stop energy of a global community, this city is the ultimate playground for ambitious professionals. Work from our stunning office at the World Trade Center, literally surrounded by the sea, and trade the grey skies for 300 days of sunshine! 🇪🇸✨

Join a global family that celebrates you! 🌍 We are a world leader in customer engagement, known for a vibrant, inclusive, and "business casual" culture. We believe in high energy, teamwork, and having fun—think bi-weekly contests, dynamic events, and a supportive atmosphere where every background is welcomed.

🎯 Your role

Are you passionate about driving client success and building long-term relationships? 🤝 As an Account Success Consultant, you’ll be the strategic partner for hosts in the fast-moving property and hospitality sector! Your mission is to optimize account performance, ensure high retention, and champion growth by implementing the best solutions for your clients. If you love seeing your partners thrive, this is your stage! 💡

🛠 Your Responsibilities

• Optimize & Retain: Provide ongoing support to build trust and foster long-term partnerships with newly onboarded and existing hosts. ❤️

• Tailored Advice: Collaborate with hosts to maximize their listing quality through personalized account optimization. 📈

• Pipeline Mastery: Use tools like Salesforce to track progress, manage high-value accounts, and smash your engagement KPIs. 💻

• Voice of the Customer: Identify opportunities for product and process improvements based on real client feedback. 🗣️

• Collaborate: Work closely with sales teams and stakeholders to refine best practices and deliver outstanding results. 🤝

• Stay Ahead: Keep up with industry trends and participate in ongoing training to stay at the top of your game. 📚

✅ Your Profile

• Language Master: Native-level German (C2) and a proficient level of English. 🗣️

• Experience: 1-2 years in Customer Success, Account Management, or a related client-facing role. 📱

• Growth Mindset: A proven record of exceeding targets in a fast-paced, performance-driven environment. 🏆

• Organized: Ability to manage multiple client accounts simultaneously with excellent communication skills. ✨

• Tech-Savvy: Familiarity with Salesforce (SFDC) or other CRM tools is a huge plus! 💻

• Education: BA/BS degree or equivalent practical experience. 🎓

💎 Our Offer

• Flexibility: A full-time position with a progressive path toward a hybrid-model 🏠🏢.

• Rewards: Competitive base salary plus performance bonuses and a great referral program. 💸

• Growth: Continuous skill development, certifications, and clear career paths with dedicated coaching 📈.

• Perks: A great referral program and a motivating team environment with regular contests 💸.

• Vibe: A diverse, equitable, and inclusive workplace with a dynamic business-casual culture. 🌈

📍Location

Barcelona, Spain

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