🌞 Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you’re solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬 🌞

🛡️ Join the team as a Fraud & Loss Operations Specialist! 🕵️‍♂️💰
Help protect an e-commerce platform from fraud and financial loss. Be the hero behind secure transactions and happy customers! 💳🛍️✨

💼 Your Tasks

• 🗣️ German: C2 level (native-like fluency)
• 🗣️ English: B2 level (comfortable communication)
• 🧠 Monitor transactions to catch suspicious activity
• 🚨 Use smart tools & alerts to detect fraud
• 📁 Investigate cases & document everything clearly
• 🔍 Analyze losses & help build better fraud-prevention strategies
• ✅ Follow AML, KYC, and internal compliance rules
• 🛠️ Support in improving fraud detection systems
• 🤝 Work closely with Legal, Compliance & Customer Service teams
• 📊 Share findings in clear reports with the team

✅ What We’re Looking For

• 📆 2+ years of experience in e-commerce fraud OR customer service
• 🔍 Investigative mindset (bonus if you’ve worked with fraud, abuse, or cybercrime)
• 🧾 Super detail-oriented & organized
• 🧩 Great at gathering and connecting info from multiple sources
• 💡 A quick learner who takes initiative
• 🚀 Problem-solver with a focus on results
• 🔥 Calm under pressure, good with disputes
• 🧘 Works with care and focus
• 🧑‍💻 Comfortable using Word & Excel

What We Offer

• 🚀 New and modern office.
• 📚 Full training to help you succeed.
• 🏡 Relocation support (if applicable).
• 🌍 We promote inter-company mobility to work at any of our sites around the world.
• 🏥 Private health insurance, free after six months
• 💶 Competitive wages (14 monthly payments per year)
• 🎉 Be part of a project with real impact

Location

Lisbon, Portugal