German Customer Service - finance
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We're on the lookout for financial services professionals to join the international team at our customer who is assembling a diverse team of investment specialists.
This opportunity is tailored for individuals with a keen interest in pursuing ambitious career paths within one of our esteemed digital banking programs.
In this role, you'll engage with high-profile clients from one of Europe's leading digital banks. Your responsibilities will include offering savings advice and introducing cutting-edge banking products with attractive returns.
The primary focus is on addressing the needs of bank customers via various communication channels such as calls, emails, WhatsApp, and chat, delivering top-notch service while showcasing innovative digital banking products in the German market.
Responsibilities
- Provide customer service for banking-related issues like account opening, password locks, transfers, etc.
- Manage back-office tasks, including responding to emails and WhatsApp messages.
- Present and promote banking products.
- Adhere to transparency requirements, service information, and client protection regulations related to investment products.
- Report and follow up on application anomalies.
- Meet quality standards and sales objectives set by the entity.
Requirements
Education
- Preferred studies in Business Administration, Mathematics, or Law.
- Proficient in MS Office (Excel, Word, PowerPoint, Access).
- Native-level proficiency in German.
- Good level of English
- Fluency in Spanish is considered as a plus.
Skills and Competencies
- Customer-oriented with empathy and active listening skills.
- Excellent oral and written communication skills.
- Analytical capacity and ability to autonomously acquire new knowledge.
- Commercial acumen and adept at dialogue with clients, companies, or groups.
- Strong problem-solving skills.
- Team player with a proactive and results-oriented attitude.
- Ability to plan, organize, and thrive under pressure.
- Initiative, autonomy, and a positive "I can" attitude.
- Flexibility and adaptability to changing environments and new technologies.
Experience
- Banking experience is valuable (but not mandatory).
Benefits
- Full-time position (39 hours/week);
- Permanent employment contract;
- Interesting Referral Program;
- Competitive salary;
- Opportunity to work with the world's largest service provider;
- Real prospects for career advancement within the company;
Location
Madrid (Spain)
- Abteilung
- Finance
- Standorte
- Madrid
- Vertragsart
- Vollzeit
- Beschäftigungsebene
- Aushilfskräfte
- Language
- English, German, Spanish
- Make an appointment with our recruiter
- https://www.recruit4work.com/appointment-with-recruiter/
Kollegen und Kolleginnen
Madrid
Why work with us?
-
Honesty and clarity
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other. -
Proactivity
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo -
Long-term relationships
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit. -
Knowledge
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work
Recruit4.work does more than just finding the right professional for you. We also assess the individual on personal and interpersonal skills.
Do they fit within the organizational structure? Are they a true team player, do they demonstrate sufficient leadership to lead a larger team, do they have a strong personality, and can they accurately assess the specific procedures that characterize your organization?
A specialized recruitment and selection company takes these aspects seriously in the profile.
Recruit4.work is such a company
German Customer Service - finance
Unlock your potential as a Marketing Consultant! Join our dynamic team, drive strategic campaigns, and shape brand success. Elevate your career with impactful marketing strategies. Apply now!
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