Do you love social media? Are you a fan of vlogging or constantly looking to videos to help solve your challenges? If the answer is yes, then you must start your career with a global company working as a Video Content Analyst for the world’s best loved video-sharing website.

Want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making while also starting the adventure of living abroad in Lisbon? You can start your career supporting this exciting team.

About the job

As an OTT Analyst you will work towards onboarding new partners and streaming new channels, and have the inclination to stay involved with supervisors in adjusting clients/customers onboarding procedures as per requirement. When needed, you will participate & support in the validation of quality standards for new TV programs: voice, quality of Video etc.; according to standard operating procedures.

You will need to have eye for detail to ensure that partners’ streaming programs and recorded programs are aligned with appropriate scheduling parameters and be open to collaborating with different teams to onboard known and identified networks. The ability to analyze data and provide insights around product partners and users will be an advantage.

Your day to day

• Ability to empathize with customers, taking personal ownership of issues they are reporting, and remain calm while resolving difficult scenarios.

• Communicate and collaborate with External TV & Media partners comfortably using emails, phone calls etc.

• Provide prompt and efficient service to OTT clients, end-customers and internal stakeholders, external stakeholders.

• Maintain acceptable performance metrics such as quality, productivity, first contact resolution and attendance.

• Seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

• Follow proper diagnosing, escalation and security procedures

Your profile

• Experienced: 1 year of relevant work experience in service-oriented industry.

• Proficient: with Microsoft Excel and/or similar applications to carry out data cleansing and similar activities.

• Strong business communication skills (written & spoken).

• Computer skills, working knowledge of Google workspace.

• Ability to summarize customer/client issues and use standard guidelines to resolve cases.

• Ability to perform basic troubleshooting and data gathering by asking relevant questions

• Experience in managing client and internal stakeholder expectation as an individual contributor & team member.

• Experience in working in a fast-moving digital environment whilst prioritizing work based on client / supervisory guidance.

• The ability to quickly absorb and adjust to changes in product and procedural information and seamlessly adapt to changes in the product, process and workflow.

• Must have advanced command of spoken and written German & English language (level C1 or higher according to The Common European Framework )

We offer

• Pleasant and inspiring working atmosphere.

• Opportunity to be part of a rapidly expanding global organization.

• New office facilities in a convenient location in Lisbon.

• Training amp development opportunities.

• Relocation allowance & relocation support (for candidates moving from abroad).

Location

Anjos, Lisbon (Portugal)