Want to start working abroad? Portugal is the place for you, with its rich culture and history, beautiful landscapes and their famous port wine it is the perfect place to start this new adventure! Not only are you going to live in Portugal you can also start working there. We can offer you a position in a diverse team, to learn, grow and experience all that Portugal has to offer.

As a Technical Support Expert, you will be working with one of the products below:

• Search Ads 360
  

• Display & Video 360

• Campaign Manager

• Authorized Buyers

• Studio

Part of your daily activities will be:

• Resolving technical enquiries and troubleshooting of the online marketing platform in a B2B environment;

• Using judgement in defining solutions to clients and adapt existing processes and methods to craft alternative solutions;

• Using basic coding and debugging skills for problem analysis;

• Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion;

• Achieve strong customer satisfaction with a focus on quality and results.

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people,
  

• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Fluent in German
  

• Excellent written and verbal fluency, ability to speak and write English proficiently

• Excellent communication skills

• Technologically capable

• Strong negotiation skills and solid capability to build long lasting relationships

• BA/BS degree or equivalent practical experience

• 1-2 years overall work experience in sales, digital advertising or PPC campaigns

• Proven record of target achievement, strong sales attitude and desire to meet Sales quotas

Benefits

• Excellent benefits package
  

• Multilingual and excellent work environment to provide the customer service

• Extensive training

• Languages classes (for international candidates)

• Internal employee incentives

• Located in an amazing office in Lisbon with excellent transport link

Location

Lisbon, Portugal