Want to start working abroad? Portugal is the place for you, with its rich culture and history, beautiful landscapes and their famous port wine it is the perfect place to start this new adventure! Not only are you going to live in Portugal you can also start working there. We can offer you a position in a diverse team, to learn, grow and experience all that Portugal has to offer.

Your responsibilities:

Answer incoming calls and/or make outbound calls corresponding with customers currently travelling or interested in purchasing/researching travel by following standard scripts and procedures.

• Greet and converse with the customers in a courteous, friendly and professional way.
• Effectively turn customer inquiries into sales.
• Utilize appropriate selling techniques to meet revenue and close rate goals.
• Research travel rates, destinations, options and packages for customers.
• Read the provided scripts verbatim while maintaining sales and quality standards.
• Accurately answer general travel and site related questions.
• Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
• Accurately track and report call types and service issues.
• Promote and sell customer´s products or services.
• Solicit sale of new or additional services.
• Process calls or Shared Service process to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
• Meet or exceed quality standards.

Our ideal candidate is

• Passion for travel and good general knowledge of geography;
• A natural team player - we believe in supporting and developing our people,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email as an opportunity to delight our customers

Required skills

• Fluent in German
• Working proficiency in English
• Excellent communication skills
• Problem solving
• Sense of responsibility

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Languages classes (for international candidates)
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal