Have you always wanted to experience living and working in a new international environment? We can offer this! Move to Portugal and start experiencing one of the oldest nations in Europe get to know Portugal`s rich culture and ancient history. Experience all of this while working in a national diverse company. Not only can you expand your working experience but you can also participate in all kinds of events to get to know your co-workers better. Join the basket tournament or the quiz night!
Our customer is a multinational cigarette and tobacco manufacturing company with products sold in over 180 countries.
You will be supporting the customer by providing exceptional customer service via phone and e-mail. You will assist customers by responding to queries related to store locations, services, general inquiries, policies and assist with order placement while complying with all company policies, procedures and directives. Also, you will be responsible for customer satisfaction surveys.Part of your daily activities will be:
Customer support by phone (inbound and outbound), chat and email;
Providing customers with detailed information on any questions regarding IQOS products;
Professional advice on the use of IQOS products;
Assistance with online ordering;
Handling of warranty claims
Information and assistance with questions about other tobacco products.
Our ideal candidate is
A natural team player - we believe in supporting and developing our people,
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Fluent in German
Working proficiency in English
Excellent communication skills
Sense of responsibility
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Languages classes (for international candidates)
Internal employee incentives
Located in an amazing office in Lisbon with excellent transport links
We ensure these values are the basis of our interaction with everyone; clients, candidates, suppliers and each other.
We are creative and solutions driven and don’t rely on existing methods. We are flexible, open to change and constantly question the status quo
We develop relationships with a view to forming successful and sustainable long term partnerships of mutual benefit.
We continually build upon our in-depth understanding of the disciplines and sectors in which we operate.
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities.
Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation?
A company specialized in recruitment and selection will take those aspects seriously in the profile.