As a Politics & Government Assistant for Social Media (Dutch and English), you will be part of an ambitious, motivated support team, working with one of the world’s most recognizable companies. As a Politics & Government Assistant for Social Media you will gather important information and monitor advertisements, detecting inappropriate links, identifying and troubleshooting possible issues. Your main goal is to triage requests and facilitate communication with Government, Political, and Advocacy partners, until a satisfactory solution is offered.

• Part of your daily activities will be:
• Gather important information;
• Monitor advertisements, detecting inappropriate links;
• Identify and troubleshoot possible issues;
• Triage requests from the different entities;
• Facilitate the communication with Government, Political, and Advocacy partners;
• Help to keep relevant content on various platforms;
• Respond, when possible and needed, by email, with high quality, speed, empathy and accuracy;
• Escalate any issue, when needed.

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people,

• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Fluent in German

• Working proficiency in English

• Excellent communication skills

• Problem solving

• Sense of responsibility

Benefits

• Excellent benefits package

• Multilingual and excellent work environment to provide the customer service

• Extensive training

• Languages classes (for international candidates)

• Internal employee incentives

• Located in an amazing office in Lisbon with excellent transport links